At DecorLights.store, your satisfaction is our top priority. We work hard
to provide you with quality decorative lights and lamps that bring brightness and style to
your space. If for any reason you are not fully satisfied with your order, we’re here to
make the refund process simple and stress-free.
Eligibility for Refunds
- Refunds are available for decor lights and lamps that arrive defective, damaged, or were
shipped incorrectly by DecorLights.store.
- All items must be unused, in the original packaging, and in new, sellable condition.
- Refund requests must be submitted within 7 days of your delivery date.
How to Request a Refund
-
Contact Us: Please email support@decorlights.store or message us
via the Contact Us page. Be sure to include your order number,
a detailed description of the issue, and photos if available.
-
Review: Our support team will review your request and respond with the next
steps, including instructions for returning your item if it qualifies for a refund.
-
Return: Return the product according to our instructions. If your item was
defective or received in error, we cover the return shipping costs; in other cases, you
may be responsible for return postage.
Refund Process
- Once your return is received and inspected, we’ll let you know if your refund is
approved.
- If approved, refunds are issued within 5 business days to the payment method used
for your order.
- Original shipping costs (if applicable) are refunded only when the issue was due to our
error or product defect.
Non-Refundable Items
- Products returned in used condition, with damage not due to shipping, or missing
original packaging or accessories.
- Custom-made, personalized, clearance, or final sale lighting items.
- Requests submitted more than 7 days after product delivery.
Looking for an Exchange?
Would you prefer an exchange or store credit instead of a
refund? Just notify our team and we’ll be happy to accommodate your request!
Questions or Concerns?
If you have any questions about our refund process, please contact
us or send us an email at support@decorlights.store and we’ll help you
as quickly as possible.
